Service provision, termination and refund policy

1. Usage term, suitable devices and number of devices

The usage term is published in the information of each course, test or service package before you confirm your order.

The service can be used on a computer, phone, tablet or a suitable electronic device with an Internet connection.

Requirements on operating system, browser, supporting software and the number of devices allowed to be used simultaneously, if any, are published for each service.

2. How to use and main features

You select a course, test or service package, check the information and make payment following the instructions on the platform.

After the transaction is confirmed, you log in to your account to access the course, take the test and use the features included in the purchased package.

The content, main features, scope of use and usage instructions are described for each service before you confirm your order.

3. Restrictions during use

Use of the service may depend on the account, device, Internet connection, usage term and the published technical conditions.

You may not share your account or access rights without authorization, or copy or distribute the course, test, materials and data provided on the platform.

Other restrictions, if any, are published for each service before you confirm your order.

4. Cases of service termination

The service may be terminated in the following cases:

• The service expires, or the course, test or service package has been fully used;
• Both parties agree to terminate;
• You submit a request to terminate the service;
• You violate the terms of use or the law;
• We are unable to continue providing the service;
• There is a request from a competent state authority or a force majeure event occurs.

When the service is terminated, your access to or use of the related course, test or service package ends. Remaining fees, benefits and obligations are handled under this Policy and the conditions published for each service.

5. Time of termination and payment of service fees

Where you are the party requesting termination, the service is deemed terminated at the time we receive your notice, unless otherwise agreed by both parties.

You are responsible for paying the fee corresponding to the portion of the service provided or used before the time of termination.

The unused portion of the fee is handled according to the conditions of each service and this Policy.

6. Process for receiving service termination requests

• Step 1: You submit a request via the published phone number, email or contact channel and provide account and transaction information together with the request content.
• Step 2: We confirm receipt within 01 working day and request additional information if necessary.
• Step 3: We review and notify you of the termination time, the fee payable and the refundable amount, if any.

7. Refund method

You may be considered for a refund in the following cases:

• You have paid but the course, test or service package is not provided;
• The service provided does not match the course, test or service package that was confirmed;
• The service cannot continue to be provided due to our fault;
• Other cases according to the conditions of each service or the law.

Refunds are made via the original payment method if possible, by bank transfer, or by another method agreed by both parties.

The expected refund time is 03–07 working days from when the request is confirmed as eligible for a refund.

The portion of the service already provided or used is non-refundable, except where the fault arises from us, both parties agree otherwise, or the law provides otherwise.