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Personal data privacy policy

This policy explains how we collect, use, store and protect your information when you use ielts88.com. Before providing information or carrying out a transaction, please read this policy carefully.

1. Purpose and scope of information collection

Depending on the features used, we may collect the information you provide, including:

  • Full name;
  • Phone number;
  • Email address;
  • Delivery address or service location;
  • Order, product, service and payment method information;
  • The content of support requests, feedback or complaints;
  • Other information related to your account or necessary to provide the service (if any).

Information is collected for the purposes of:

  • Verifying your identity and contacting you;
  • Receiving, confirming and carrying out transactions;
  • Delivery, service provision, payment, exchange and refund;
  • Supporting and resolving feedback, requests and complaints;
  • Ensuring platform safety and preventing violations;
  • Fulfilling obligations under the law.

2. Scope of information use

We only use information to the extent necessary to fulfil the purposes disclosed in this Policy.

Your information is not sold, exchanged or used for other purposes without consent, except as required by law or by competent state authorities.

3. Information retention period

Information is stored for as long as necessary to carry out transactions, provide goods and services, resolve requests and fulfil storage obligations under the law.

When the purpose and retention period have ended, the information will be deleted, destroyed or anonymized.

4. Organizations and individuals that may access the information

Your information may be accessed by:

  • Our authorized personnel;
  • Units supporting platform operation, data storage, payment, delivery or related services;
  • Competent state authorities upon lawful request.

Parties granted access may only use the information to the extent necessary and are responsible for confidentiality as prescribed.

5. Information security measures

We apply appropriate measures to protect information, including:

  • Access authorization and control of data access;
  • Technical measures to prevent unauthorized access, use or disclosure;
  • Backing up, monitoring and handling data security risks;
  • Requiring personnel and related parties to comply with confidentiality responsibilities;
  • Applying handling and notification measures as prescribed when an incident occurs.

6. Viewing and editing information

You can view and edit your information using your account. If you cannot do so yourself, you may submit a request via the phone number or email published on the platform following this process:

  • Provide identification information and the content to be viewed or edited;
  • We check and verify the request;
  • After verification, we carry out the edit or guide you to do so and notify you of the result.

7. Deleting, destroying or restricting information processing

You may request the deletion, destruction or restriction of the processing of information you have provided by contacting us via the phone number or email published on the platform.

Handling process:

  • You submit a request and clearly state the information to be deleted, destroyed or restricted from processing;
  • We verify your identity and the scope of the request;
  • We carry out the request and notify you of the result after verification.

Where information needs to be retained to complete a transaction, resolve a dispute or fulfil a legal obligation, we will explain the reason and restrict the use of the information to an appropriate extent.

8. Receiving and resolving feedback and complaints about information

If you discover that information has been collected, used, disclosed or processed for the wrong purpose, you can contact:

Entity
NOVAFORGE Technology Joint Stock Company
Address
No. 12 Xa La, Ha Dong ward, Hanoi City, Vietnam

Handling process:

  • You provide the content of your feedback, related information and supporting documents, if any;
  • We confirm receipt within 1 working day;
  • We check, verify and apply appropriate remedial measures;
  • The result is notified via phone, email or the contact channel you provided.

Depending on the case, remedial measures may include editing, deleting, restricting processing, preventing unauthorized access, and cooperating with competent authorities in accordance with the law.